Frequently Asked Questions

Mentra-Synap is an enterprise-grade blockchain-based data integrity and verification platform. We provide cryptographic proof of data authenticity, immutable ledger tracking, and real-time verification services for organizations that need to ensure their critical data has not been tampered with.

Traditional databases store data, while Mentra-Synap creates immutable cryptographic proof that data has not been modified. Key differences:

• Immutability: Once verified, data cannot be altered retroactively
• Transparency: Complete audit trails of all changes
• Decentralization: Distributed verification prevents single points of failure
• Cryptographic Proof: Mathematical certainty of data integrity

No. Mentra-Synap is strictly a data integrity and verification platform. We do not handle payments, cryptocurrencies, or financial transactions. We use blockchain technology as an infrastructure for data verification only.

Our verification process works in the following steps:

• Data Submission: You submit data through our API
• Hash Computation: We calculate SHA-256 cryptographic hash
• Digital Signature: The hash is signed with your private key
• Blockchain Recording: Signature is recorded on the blockchain
• Verification: Anyone can verify the data hasn't been modified since submission

We support multiple blockchain networks including Ethereum, Polygon, and private consortium blockchains. Enterprise clients can also choose private blockchain deployments for maximum control and compliance.

Integration is straightforward:

• Obtain API credentials from your account dashboard
• Use our REST API endpoints for data submission and verification
• Handle webhook notifications for verification completion
• Query audit trails and reports through our API

We provide SDKs for Python, Node.js, Java, and Go for faster integration.

Mentra-Synap provides near-instant verification with average response times under 100 milliseconds. We can handle over 10,000 verifications per second, with enterprise plans supporting unlimited throughput.

No. Only cryptographic hashes and digital signatures are stored on the blockchain. Your original data remains encrypted on our secure servers. This approach ensures privacy while maintaining verification capabilities.

We implement multiple security layers:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Hardware security modules for key storage
• Role-based access control
• Multi-factor authentication
• Regular security audits and penetration testing

Yes. Mentra-Synap is fully GDPR compliant. We support data deletion requests, maintain data processing agreements, and can deploy private instances within specific geographic regions. We also comply with HIPAA, SOC 2 Type II, and other standards.

We guarantee 99.99% uptime for Professional and Enterprise plans. This means maximum 43.2 seconds of downtime per month. Our infrastructure spans multiple geographic regions with automatic failover.

Starter ($499/month): Up to 10,000 verifications, single blockchain, email support

Professional ($1,999/month): Up to 100,000 verifications, multi-chain support, priority support

Enterprise (Custom): Unlimited verifications, private blockchain, 24/7 dedicated support

Yes. All plans include a 30-day free trial with full features. No credit card required to start your trial.

We'll notify you when you approach your plan limits. You can easily upgrade to a higher tier or purchase additional verification credits. We never automatically charge overage fees without your consent.

Yes. Starter and Professional plans can be cancelled anytime without penalty. Enterprise contracts have negotiated terms. You retain access to your data audit trails even after cancellation.

Starter: Email support, community forum, documentation

Professional: Priority email support, guaranteed 4-hour response time

Enterprise: 24/7 dedicated support, phone/chat, SLA guarantees, technical consulting

We release updates monthly with new features and security improvements. Critical security patches are deployed immediately. All updates are backward compatible and tested thoroughly before release.

Yes. Professional and Enterprise plans include access to our knowledge base, API documentation, and webinars. Enterprise clients receive dedicated onboarding and training sessions.