Cookie Policy
Last updated: January 15, 2025
This Cookie Policy explains how Mentra-Synap uses cookies and similar tracking technologies on our website. Please read this policy to understand our practices.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information about your browsing activities and help websites remember your preferences. There are two main types:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device until expiration or deletion
2. Types of Cookies We Use
3. Cookie Table
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| cookieConsent | Essential | 1 year | Stores your cookie consent preferences |
| sessionId | Essential | Session | Maintains your login session |
| userPreferences | Functional | 1 year | Remembers your UI customizations |
| analytics | Performance | 1 year | Tracks website usage and performance |
| marketing | Marketing | 2 years | Tracks marketing campaign effectiveness |
4. Third-Party Cookies
We use third-party services that may set their own cookies:
- Analytics Providers: Google Analytics for traffic and behavior analysis
- Payment Processors: Stripe and similar services for secure payment processing
- Social Media: Facebook, Twitter, LinkedIn for social integration and tracking
- Customer Support: Intercom and similar services for chat and support features
Each third-party provider has their own cookie policy and privacy practices. We recommend reviewing their policies on their websites.
5. Similar Tracking Technologies
Beyond cookies, we may use other tracking technologies:
- Web Beacons: Tiny transparent images used to track page views
- Pixels: Used for conversion tracking and targeted advertising
- Local Storage: Browser storage for persistent data beyond cookies
- Session Storage: Temporary storage for session-specific data
6. Do Not Track Signals
Some browsers include a "Do Not Track" feature. We currently do not respond to DNT signals, but we respect your choices through our cookie preferences.
7. Managing Cookies
7.1 Browser Settings
You can manage cookies through your browser settings:
- Google Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Privacy → Cookies and other site permissions
7.2 Disabling Cookies
You can disable cookies, but this may limit functionality of our website. Essential cookies cannot be disabled as they are required for security and basic operations.
7.3 Opt-Out
To opt-out of marketing cookies:
- Use your browser's cookie management tools
- Visit Network Advertising Initiative (NAI) for ad network opt-outs
- Contact us at privacy@mentra-synap.com
8. Cookie Consent Banner
When you first visit our website, we display a cookie consent banner. You can:
- Accept All: Consent to all cookies including marketing
- Reject: Decline non-essential cookies
- Customize: Choose which types of cookies to allow
Your preferences are saved in the cookieConsent cookie and respected across subsequent visits.
9. International Compliance
9.1 GDPR (European Union)
Under GDPR, we obtain explicit consent before setting non-essential cookies. You have the right to withdraw consent at any time.
9.2 CCPA (California)
Under CCPA, you have the right to know what cookies we use, delete cookies, and opt-out of sales of personal information.
9.3 Other Regulations
We comply with cookie laws in Vietnam and other jurisdictions where applicable.
10. Updates to Cookie Policy
We may update this Cookie Policy periodically. Changes become effective upon posting. We will notify users of significant changes via email or prominent website notice.
11. Contact Us
For questions about our cookie practices or to manage your preferences:
Privacy Team
Email: privacy@mentra-synap.com
Phone: +84 (28) 3824-0000
Address: 123 Blockchain District, Ho Chi Minh City, Vietnam